Customer Success Expert

About FleetFixer

FleetFixer brings maintenance, coaching, racing, course bookings and learning together for sailing clubs and marine organisations. We help the people running clubs spend less time on admin and more time getting people on the water.

The opportunity

You will be the person clubs turn to as they get started and grow with FleetFixer. Work directly with the founder to make onboarding clear, solve practical problems and bring customer feedback into product decisions.

What you will do

• Guide new clubs from initial setup to confident day-to-day use of FleetFixer.
• Run onboarding calls, product walkthroughs and training for club staff and volunteers.
• Respond to customer questions, investigate issues and coordinate fixes with the founder.
• Check in with customers proactively, spot barriers to adoption and help clubs get back on track.
• Create clear help content and repeatable onboarding resources.
• Bring customer feedback into the product roadmap and follow through on agreed actions.
• Track adoption, customer satisfaction and retention to understand what is working.

What you will bring

• Experience in customer success, onboarding, support or account management, ideally with a SaaS product.
• Clear, patient communication and the ability to explain software to people with different levels of confidence.
• A practical approach to troubleshooting and strong follow-through.
• Confidence managing several customer relationships and prioritising their needs.
• Interest in sailing clubs or the marine industry; direct experience is welcome.

Working with us

Work remotely with a small team and a direct line to the founder. You will have ownership of your work and see its impact on real clubs.

To apply

Tell us about your relevant experience, why FleetFixer interests you and how you would approach the role. Attach your CV and a short cover letter through the application form.