Customer Success Manager

About the role

Once a club signs up, the real work begins. Your role is to make sure every club feels supported from day one, rolls out FleetFixer smoothly to their team, and keeps using it long after the initial excitement has worn off.

You will work directly with admins, coaches, and volunteers across a growing portfolio of clubs, and become the voice of those customers inside FleetFixer.

What you will be working on

• Onboarding new clubs and helping them set up their fleet, members, and workflows
• Running regular check-ins to keep clubs engaged and solve issues before they grow
• Answering support questions by email and video call, and triaging bugs to the team
• Building onboarding playbooks and self-serve resources as the customer base grows
• Turning recurring club feedback into clear product requests and priorities

What we are looking for

• Experience in customer success, account management, or support roles
• Empathetic communicator who genuinely enjoys helping people
• Comfortable with video calls, email support, and written guides
• Interest in sailing or experience working with clubs and membership bodies

The details

• Location: Fully remote
• Hours: Full-time
• Start: As soon as the right person is found